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Customer Service

Shipping & Delivery

Our standard delivery costs are £2.50. Your order will be delivered to you by courier with an expected 2/3 day delivery time, although where possible we will aim to deliver next day. All orders over £25.00 qualify for FREE delivery. Standard delivery times are Monday to Friday (excluding Bank Holidays) between 8.00am-6.00pm. A signature may be required by the courier driver before the goods can be delivered. Due to geographical limitations, some postcodes should expect an estimated 2 day delivery service as standard. Unfortunately, we do not deliver to addresses or accept orders from consumers whose address is outside of the UK.

For more information on our delivery services, please contact us on 0330 678 0321 or email

Privacy & Security

This privacy policy sets out how uses and protects any information that you give when you use this website. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Please follow this link to review our full Privacy Policy.

Returns & Replacements

Please read our Customers Returns Policy for more information.


If you would like further advice on how to order through the website, please call one of our team on 0330 678 0321.

Payment, Pricing & Promotions

Products can be purchased using a debit card, credit card, Paypal or SagePay. If you enter competitions or a promotion through this site, these will be subject to terms and conditions that are relevant in relation to that offer. Promotions and offers are only available while stocks last, and are limited to 5 promotions per customer. For full details on the restrictions/terms and conditions per promotion please contact us on 0330 678 0321. WHITE to BROWN reserves the right to alter the pricing of products without notice.